store policy

Anne-Julie Alvaro

with its registered office at Pod Stolovou Horou 975/3, Prague 158 00
Company ID number: 07131763

registered in the Trade Register for the sale of goods through the on-line shop located on the internet address



1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the entrepreneur Anne-Julie Alvaro, registered office at Pod Stolovou Horou 975/3, Prague 158 00, identification number: 07131763, registered in the Trade Register (hereinafter referred to as the “Seller”) by the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”) mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter the “purchase contract”) and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated by the Seller on a website located on the Internet address (hereinafter referred to as the “Website”) through the interface of the website (hereinafter referred to as the “Web Interface of the Store”).

1.2. The Business Terms and Conditions do not apply to cases where a person who intends to purchase goods from the Seller is a legal person or a person who acts in ordering goods in the course of his business activity or in the course of his / her independent profession.

1.3. Provisions deviating from the terms and conditions can be agreed in the purchase contract. Divergent provisions in the sales contract shall take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions form an integral part of the purchase contract. 

1.5. The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect the rights and obligations arising during the effective date of the previous version of the Terms and Conditions.



2.1. Based on the buyer's registration on the website, the buyer can access his user interface. From its user interface the buyer can order goods (hereinafter referred to as "user account"). If the web interface allows it, the buyer can also order goods without registration directly from the web interface.

2.2. When registering on the website and ordering goods, the buyer is obliged to provide correct and truthful information. The Buyer is obliged to update the data entered in the user account upon any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a user name and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The Buyer is not entitled to allow the use of the user account by third parties.

2.5. The seller may cancel the user account, especially if the buyer has not used his user account for more than 2 years, or if the buyer breaches his obligations under the purchase contract (including terms and conditions).

2.6. The Buyer acknowledges that the user account may not be available at all times, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, respectively necessary maintenance of third party hardware and software.



3.1. All presentation of the goods placed in the web interface of the shop are of informative character and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732 (2) of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods. Prices of goods include VAT and all related fees. The prices of the goods remain valid as long as they are displayed in the shop's web interface. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

3.3. The web interface also contains information about the costs associated with delivery. Information on the costs associated with delivery of goods listed in the web interface of the shop is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the buyer fills in the order form in the web interface of the shop. The order form contains information about:

3.4.1. ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the shop),

3.4.2. the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and

3.4.3. information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered into the order by the buyer, also with regard to the buyer's ability to detect and correct errors caused by entering data into the order. The buyer sends the order to the seller by clicking on the "SEND ORDER" button. The data listed in the order are deemed correct by the seller.

3.6. Sending an order is considered to be an act of the buyer, which undoubtedly identifies the goods ordered, the purchase price, the data of the buyer, the method of payment , and is a binding draft contract for the parties. The validity of the order is conditioned by filling in all required information in the order form, familiarizing with these terms and conditions on the website and confirming the buyer has read these terms and conditions.

3.7. The Seller shall confirm the receipt to the Buyer immediately upon receipt of the order by e-mail to the Buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the “Buyer's E-mail Address”).

3.8. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (eg in writing).

3.9. The draft purchase contract in the form of an order is valid for fifteen days.

3.10. The contractual relationship between the Seller and the Buyer arises upon delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by e-mail to the Buyer's e-mail address.

3.11. In the event that any of the requirements specified in the order cannot be met by the seller, the seller will send to the buyer's email address a modified offer indicating possible variants of the order and request the buyer's opinion.

3.12. The amended offer is considered a new draft of the purchase contract and the purchase contract is in this case concluded only by the acceptance of the buyer via e-mail.

3.13. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the Buyer when using the means of distance communication in connection with the conclusion of the purchase contract (Internet connection costs) shall be borne by the Buyer himself, and these costs do not differ from the standard rate.



4.1. The price of the goods and any costs associated with the delivery of goods according to the purchase contract may be paid by the buyer to the seller in the following ways:

  • by bank transfer to the Seller's account no.2201423797 / 2010, maintained by Fio banka as (hereinafter referred to as the “Seller's Account”).

  • by credit card through the checkout portal at the time of the order.

  • by Paypal through the checkout portal at the time of order.

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with delivery of the goods in the agreed amount. 

4.3. The Seller does not require the Buyer to pay a deposit or other similar payment. This is without prejudice to the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price in advance.

4.4. In the case of cashless payment, the purchase price is due within 15 days of the conclusion of the purchase contract.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable symbol of the payment. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the seller's account.

4.6. In case of non-payment within 15 days of the conclusion of the purchase contract , the order will be automatically cancelled. The availability of previously ordered goods will not be guaranteed.

4.7. The Seller is entitled, especially if the Buyer fails to confirm the order additionally (Article 3.6), to request payment of the entire purchase price before sending the goods to the Buyer. The provisions of Section 2119 (1) of the Civil Code shall not apply.

4.8. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.



5.1. The Buyer acknowledges that pursuant to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract:

5.1.1. on the supply of goods, the price of which depends on fluctuations of the financial market independently of the seller's will and which may occur during the withdrawal period,

5.1.2. on the supply of alcoholic beverages, which can be delivered only after thirty days and whose price depends on fluctuations in the financial market independently of the seller's will,

5.1.3. on the delivery of goods that have been modified according to the buyer's wish or for his person

5.1.4. on the delivery of perishable goods as well as goods that have been irretrievably mixed with other goods after delivery,

5.1.5. on the delivery of goods in a sealed package, which the buyer has removed from the package and cannot be returned for hygienic reasons,

5.1.6. on the supply of audio or video recordings or a computer program if they have breached their original packaging,

5.1.7. on the supply of newspapers, periodicals or magazines,

5.1.8. on the delivery of digital content, unless it was delivered on a tangible medium and was delivered with the Buyer's prior express consent before the withdrawal period has expired and the Seller informed the Buyer that he has no right of withdrawal in such a case.

5.2. Unless the case referred to in Article 5.1 or any other case where the Purchase Agreement cannot be withdrawn, the Buyer has the right to withdraw from the Purchase Agreement within fourteen (14) days in accordance with Section 1829 (1) of the Civil Code, from the takeover of the goods, and in the case that the subject of the purchase contract are several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the contract of sale must be sent to the seller within the period specified in the previous sentence.

5.3. Withdrawal from the Purchase Agreement may be sent by the Buyer to, inter alia, the Seller's registered office or registered office. The provisions of Article 11 hereof shall apply to the delivery of withdrawal.

5.4. In case of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. Goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract to the Seller. If the buyer withdraws from the purchase contract, the buyer bears the cost of returning the goods to the seller, even if the goods can not be returned by its nature by normal mail.

5.5. In the event of withdrawal pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the withdrawal from the Purchase Agreement by the Buyer in the same manner as the Seller accepted them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon returning the goods by the Buyer or otherwise, if the Buyer agrees and does not incur additional costs to the Buyer. If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that the goods were sent to the seller.

5.6. The Seller is entitled to unilaterally set off the claim for compensation of damage incurred to the Goods against the Buyer's claim for refund of the purchase price.

5.7. Until the buyer accepts the goods, the seller is entitled to withdraw from the contract at any time. In such a case, the Seller shall return the purchase price to the Buyer without undue delay, by cashless transfer to the account specified by the Buyer.

5.8. If a gift is provided together with the goods to the buyer, the gift contract between the seller and the buyer is concluded with the proviso that if the buyer withdraws from the purchase contract, the gift contract for such gift expires and the buyer is obliged to return provided gift.


6.1. If the mode of transport is negotiated on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this mode of transport.

6.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery.

6.3. In the event that due to reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respective costs associated with other delivery methods.

6.4. If the Buyer does not accept the goods even after repeated delivery by the carrier and the goods are returned to the sender, the Buyer is obliged to pay the costs associated with the transport.

6.5. When receiving the goods from the carrier, the buyer is obliged to check the integrity of the packaging of goods and in case of any defects notify the carrier immediately. In case of finding a breach of the package, which indicates unauthorized entry into the shipment, the buyer has to refuse the shipment from the carrier.


7.1. The rights and obligations of the contracting parties in respect of rights from defective performance are governed by the relevant and generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

7.2. The Seller is responsible towards the Buyer of the goods being free from defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer has received the goods:

7.2.1. the goods have the properties agreed by the parties and, in the absence of an agreement, the goods described by the seller or the manufacturer or expected by the buyer with regard to the nature of the goods and the advertising they carry out,

7.2.2. the goods are fit for the purpose stated by the seller or for which goods of this kind are usually used,

7.2.3. the goods correspond to the quality or design agreed upon in the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are of an appropriate quantity, measure or weight and

7.2.5. the goods comply with legal requirements.

7.3. The provisions referred to in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, to wear of the goods caused by its normal use; by the buyer or if it results from the nature of the goods.

7.4. If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt.

7.5. Rights from defective performance shall be exercised by the Buyer at the Seller's address, where acceptance of the complaint is possible with respect to the assortment of the goods sold, possibly also at the registered office or place of business. The moment the claim is received is the moment when the seller received the goods from the buyer.


8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods

8.2. In relation to the Buyer, the Seller is not bound by any codes of conduct within the meaning of § 1826 para. e) of the Civil Code.

8.3. Out-of-court settlement of consumer complaints is provided by the seller via an electronic address. The Seller shall send information about the settlement of the Buyer's complaint to the Buyer's email address.

8.4. The seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within the scope of its competence by the appropriate trade licensing office. Supervision of personal data protection is performed by the Office for Personal Data Protection. The Czech Trade Inspection Authority carries out, among other things, supervision of compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.

8.5. The Buyer hereby assumes the risk of changing circumstances within the meaning of Section 1765 (2) of the Civil Code.


9.1. The protection of the personal data of the Buyer who is a natural person is provided by Act No. 101/2000 Coll., On Personal Data Protection and the EU Regulation on Personal Data Protection No. 679/2016, as amended.

9.2. The Buyer agrees to the processing of his / her personal data: name and surname, home address, identification number, tax identification number, e-mail address and telephone number (collectively referred to as "personal data").

9.3. The Buyer agrees with the processing of personal data by the Seller for the purpose of realizing rights and obligations under the purchase contract and for the purpose of maintaining a user account. Unless the Buyer chooses otherwise, he agrees to the processing of personal data by the Seller also for the purpose of sending information and commercial communications to the Buyer. Consent to the processing of personal data in its entirety pursuant to this Article is not a condition that would in itself preclude the conclusion of a purchase contract.

9.4. The Buyer acknowledges that he / she is obliged to state his / her personal data (upon registration, in his / her user account, when ordering from the web interface of the shop) correctly and that he / she is obliged to inform the Seller without undue delay of any changes in his / her personal data.

9.5. The Seller may authorize a third party to process the Buyer's personal data as a processor. Except for persons transporting goods, personal data will not be transferred to third parties without the prior consent of the buyer.

9.6. Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

9.7. The Buyer confirms that the personal data provided is accurate and that he / she has been advised that this is a voluntary disclosure of personal data.

9.8. Should the Buyer believe that the Seller or the processor (Article 9.5) carries out the processing of his personal data that is contrary to the protection of the Buyer's private and personal life or the law, especially if the personal data are inaccurate with respect to for the purpose of their processing, the buyer may:

9.8.1. ask the seller or processor for an explanation,

9.8.2. require the seller or processor to remedy the situation,

9.9. If the buyer asks for information about the processing of their personal data, the seller is obliged to provide this information. The Seller has the right to request adequate compensation not exceeding the costs necessary for providing the information pursuant to the previous sentence.

9.10 The Buyer has the right to rectify his personal data, the right to delete and to transfer his personal data, which the Seller will comply within 30 calendar days, in the case of complicated requests within 60 calendar days.

9.11 If the Buyer believes that the Seller is not processing his personal data in accordance with legal regulations, he has the right to file a complaint with the Office for Personal Data Protection


10.1. If you visit and your browser accepts cookies, you are informed that the eshop website uses them. If you do not wish to use cookies, please follow the instructions of your web browser.

10.2 Cookies are small text files that can be sent to your browser when you visit websites and stored on your device (computer or other Internet-enabled device such as a smartphone or tablet). Cookies are stored in your browser's file folder. Cookies usually contain the name of the website from which they originated, validity and value. The next time you visit the page, the web browser reloads the cookies and sends this information back to the website that originally created the cookies. The cookies we use do not harm your computer.

10.3. The website uses the following types of cookies:

10.3.1. operational cookies that process statistical information about how you use the website. These cookies are also called analytics because they are used to analyze and improve the website in terms of content, performance and design. If you disable these cookies, we cannot guarantee the error-free operation of our site.

10.3.2 basic cookies are files that allow the basic functions of the website and without these cookies the website will not work, for example, goods placed in the cart will not remain in it.

10.3.3 Functional cookies improve the functionality of the website, such as information about previous visits by the buyer and the offering of recently viewed goods, so that the buyer does not have to search for it again.

10.3.4 advertising cookies are the last category that allows us to offer advertisements to other stores, according to the buyer's preferences.


11.1. Notices relating to Seller-Buyer relationships, in particular concerning withdrawal from the Purchase Agreement, must be delivered by registered mail, unless otherwise specified in the Purchase Agreement. Notifications shall be delivered to the appropriate contact address of the other party and shall be deemed delivered and effective upon delivery by post, with the exception of the withdrawal notice made by the Buyer when the withdrawal is effective if the notice is sent by the Buyer within the withdrawal period.

11.2. Notification shall also be deemed delivered if it has been rejected by the addressee, not picked up during the storage period or returned as undeliverable.

11.3. The contractual parties may deliver ordinary correspondence to each other by electronic mail to the electronic mail address specified in the buyer's user account or specified by the buyer in the order, respectively to the address on the seller's website.


12.1. If the relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This is without prejudice to consumer rights arising from generally binding legal regulations.

12.2. If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, a provision whose meaning is as close as possible to the invalid provision shall replace the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and amendments to the purchase contract or the terms and conditions require written form.

12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.4. Seller's contact information: Anne-Julie Alvaro, Pod Stolovou Horou 975/3, Prague 158 00,